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Terms of Sale

Terms of Sale

  1. Introduction

These Terms of Sale (“Terms”) govern the purchase of products from Solar & Batteries Online (“we,” “us,” or “our”) through our website, www.solarbatteriesonline.com.au (“Website”). By placing an order, you (“Customer” or “you”) agree to be bound by these Terms. Please read them carefully before making a purchase.

  1. Orders
  • Order Acceptance: All orders placed through the Website are subject to our acceptance. We reserve the right to refuse or cancel an order for any reason, including product availability, errors in pricing, or suspected fraudulent activity.
  • Order Confirmation: Upon placing an order, you will receive an email confirmation containing order details. This confirmation does not constitute acceptance; acceptance occurs when we ship the products or confirm the order in writing.
  • Modifications: You may request changes to your order before it is shipped by contacting our customer service team. We cannot guarantee modifications but will make reasonable efforts to accommodate requests.
  1. Pricing and Payment
  • Pricing: All prices are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable. Prices are subject to change without notice, but changes will not affect orders already accepted.
  • Payment: Full payment is required at the time of order placement. We accept payments via credit/debit cards, PayPal, and bank transfers. All transactions are processed securely through our payment gateway.
  • Errors in Pricing: If a product is listed at an incorrect price due to a typographical error, we reserve the right to cancel the order and refund any payment or offer the product at the correct price.
  1. Shipping and Delivery
  • Shipping Locations: We ship to addresses within Australia only. International shipping is not available.
  • Delivery Timeframes: Estimated delivery times are provided at checkout and vary based on your location and the shipping method selected. Delivery times are estimates and not guaranteed.
  • Shipping Costs: Shipping costs are calculated at checkout based on the weight, size, and destination of the order. Any additional charges, such as duties or taxes for remote areas, are the Customer’s responsibility.
  • Risk of Loss: Risk of loss or damage to products passes to you upon delivery to the shipping address provided.
  1. Returns and Refunds

    5.1 Change of Mind Returns
    We offer a discretionary Change of Mind return policy within 30 days from the date of delivery, subject to the following strict conditions:

    • Unopened & Sealed: Due to electrical safety standards, warranty tracking, and regulatory compliance for solar inverters, chargers and batteries, products must be completely unopened, unused, and in their original sealed factory packaging.

    • Resalable Condition: All original boxes, factory seals, straps, labels, manuals, and included accessories must be completely intact, undamaged, and fit for resale as brand new.

    • Proof of Purchase: You must provide proof of purchase (e.g., tax invoice, order confirmation, or receipt).

    • Return Shipping: Return freight and shipping costs are the sole responsibility of the Customer. We recommend using a tracked and insured carrier experienced in handling heavy freight and electrical equipment.

    • Restocking Fee: Returns accepted under Change of Mind are subject to a restocking fee of up to 15% of the product purchase price (excluding original shipping costs) to cover warehouse inspection, handling, and restocking expenses. Original shipping charges are non-refundable.

    5.2 Defective, Damaged, or Incorrect Products
    If a product arrives damaged, is dead on arrival (DOA), defective, or not what you ordered:

    • Please contact us as soon as possible (ideally within 7 days of receipt) with your order details and photos/descriptions of the issue.

    • For verified defective or incorrectly supplied products, we will arrange and cover the return shipping costs, and provide a replacement, repair, or full refund (including original shipping costs) in accordance with applicable consumer laws.

    • Note: Unopened box requirements and restocking fees do not apply to defective products or items supplied incorrectly due to our error.

    5.3 Return Authorisation & Inspection Process

    • Prior Approval: Before returning any item, you must contact customer support to obtain a Return Merchandise Authorisation (RMA). Unsolicited returns will not be accepted.

    • Inspection: All returned items are inspected upon arrival at our warehouse to verify their condition and packaging integrity.

    • Rejection: If a Change of Mind return is received opened, unsealed, missing parts, or damaged in transit, the return will be rejected and made available for collection at your expense.

    5.4 Refund Processing
    Approved refunds will be processed back to the original payment method within 14 days of our warehouse receiving and inspecting the returned product.

    5.5 Statutory Rights
    Nothing in this Change of Mind policy limits, excludes, or modifies your statutory rights or guarantees under applicable laws (including the Australian Consumer Law) in respect of faulty, unsafe, or incorrectly described goods.

  1. Warranties
  • Manufacturer’s Warranty: All products come with a manufacturer’s warranty, the details of which are provided with the product. Warranties are valid only when products are installed by a licensed and accredited electrical contractor, as required for solar battery products.
  • Exclusions: Warranties do not cover damage caused by misuse, improper installation, or failure to follow manufacturer instructions. Please contact us for warranty claims, and we will facilitate communication with the manufacturer.
  1. Cancellations
  • By Customer: You may cancel your order before it is shipped by contacting our customer service team. If the order has already shipped, it is subject to our return policy.
  • By Us: We reserve the right to cancel an order due to stock unavailability, payment issues, or other unforeseen circumstances. In such cases, we will notify you and issue a full refund.
  1. Customer Obligations
  • Accurate Information: You are responsible for providing accurate shipping and payment information. We are not liable for delays or non-delivery due to incorrect information.
  • Proper Installation: Solar battery products require installation by a licensed electrical contractor to maintain warranty validity and ensure safety. You agree to comply with all applicable laws and regulations regarding product installation and use.
  1. Limitation of Liability

To the extent permitted by law, our liability for any breach of these Terms is limited to resupplying the product, refunding the purchase price, or covering the cost of having the product supplied again. We are not liable for any indirect, consequential, or incidental damages, including loss of profits, arising from the purchase or use of our products.

  1. Governing Law

These Terms are governed by the laws of the State of Victoria, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Victoria.

  1. Contact Information

For questions, order inquiries, or support, please contact us at:

  • Email: sales@solarbatteries.biz
  • Phone: 0466 960 552

We may update these Terms from time to time. The updated Terms will apply to all orders placed after the date of the update. Please review the Terms before making a purchase. By placing an order with Solar & Batteries Online, you acknowledge that you have read, understood, and agree to be bound by these Terms of Sale.