SMA SMART CONNECTED
Integrated service for ease and comfort. SMA Smart Connected* is free monitoring of an inverter via the SMA Sunny Portal. If an inverter fails, SMA proactively informs the PV system owner and the installer. This saves valuable working time and costs.
With SMA Smart Connected, the installer benefits from rapid diagnoses by SMA. They can thus quickly rectify the fault and score points with the customer thanks to the additional, attractive services.
ACTIVATION OF SMA SMARTCONNECTED
During registration of the systemin the Sunny Portal, the installer activates SMA Smart Connected and benefits from automatic inverter monitoring by SMA.
AUTOMATIC INVERTER MONITORING
SMA takes on the job of inverter monitoring with SMA Smart Connected. SMA automatically checks the individual inverters for anomalies around the clock during operation. Every customer thus benefits from SMA’s many years of experience.
PROACTIVE COMMUNICATION IN THE EVENT OF FAULTS
After a fault has been diagnosed and analyzed, SMA informs the installer and end customer immediately by email. Everyone is thus optimally prepared for the troubleshooting process. This minimizes downtime and saves time and money. Regular power reports also provide valuable information about the overall system.
If a replacement device is necessary, SMA automatically supplies a new inverter within one to three days of the fault diagnosis. The installer can contact the PV system operator of their own accord and replace the inverter.
The PV system operator can claim compensation from SMA if the replacement inverter is not delivered within